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10 Tips to Improve Your Nonprofit's Newsletter

A newsletter is a very simple yet powerful way to keep in touch with your community. We believe there is huge potential for nonprofit organizations who make the most of newsletters!

By following a few simple steps, you can create a great communication strategy.  Using a nonprofit newsletter can help you get a step up in reaching your communication goals. 

We are happy to share our tips with you! 

Here are the steps to follow:

  1. Clearly define the objective of your newsletter
  2. Verify your mailing list
  3. Be consistent and find the best time to send your newsletter
  4. Perfect your subject line
  5. Use an effective layout
  6. Personalize your messages
  7. Be smartphone friendly
  8. Highlight your call-to-action
  9. Send the right message to the right people - target your audience!
  10. Analyze your results

nonprofit-newsletter-purpose

Tip 1: What is Your Newsletter For? Clearly Define Its Purpose

If you are taking the step to create a nonprofit newsletter, you probably have great reasons to do so! Maybe it is to promote a new blog post, launch a new membership campaign, invite your contacts to an event you are hosting, or just to spread the word about your organization! 

There are countless reasons to reach out to your community, and it is important to clearly define what they are. 

It is tempting to want to share lots of information to let your community know about all the great work you are doing and exciting things that may be coming up, but you risk losing your readers along the way if you overload them with information. 

The more objectives or purposes you have in one single newsletter, the less effective their impact. We advise you to choose ideally one single subject per newsletter, or two at max.

With one specific purpose, the objective of your newsletter will be clear, concise, and easy for your readers to follow.

Once you have mastered this initial step, you are well on your way to becoming a pro at nonprofit newsletters!

nonprofit-newsletter-mailing-list

Tip 2: Double-Check Your Mailing List

Make sure that all of the information you have for your contacts is correct before sending out your newsletter. Try to eliminate any duplicate contacts (they can be common in Excel spreadsheets!) and verify your mailing list is up to date.

This can be done by deleting clearly incorrect addresses  ("testing@test.com" for example) and scanning through everything to make sure all information was recorded correctly is a must!

While this can seem a bit daunting, don’t worry! There are tools to help you clean up your databases. We suggest using Captain Verify to verify your email addresses.

Cleaning up your mailing list is a very important step to take before sending out your newsletters. Not only does it help keep your email reputation safe (we will discuss this in more detail later in the article!) but it also keeps your database up-to-date and valuable.

nonprofit-newsletter-clean-mailing-list

Trish enjoying her spotless
mailing list! 

Another one of our tips is to think about collecting more information to help bulk up your database. Noting a contact’s donation history, membership status, their interests, and other information is a great way to keep your database strong. 

We believe having a CRM for your nonprofit is the best way to easily accomplish this! It is a safe and reliable software to keep track of all of your contact information.

AssoConnect is a perfect example of a CRM for nonprofit organizations.

When it comes to collecting more contacts for your mailing list - be careful! Never buy email lists, they will most likely contain false information, and most importantly, addresses of people who have not agreed to receive your newsletter. 

Your nonprofit email address is therefore at risk of being considered spam, and we don’t want that!

We strongly encourage that you only send your newsletter out to your contacts who have signed up to receive it. Include an unsubscribe link at the bottom of your newsletter just in case! 

If you are looking for advice on how to manage your nonprofit's email, check out this article!

You can easily accomplish this step using AssoConnect’s emailing feature.

nonprofit-newsletter-consistency

Tip 3: Stay Consistent with the Frequency and Sending Time of Your Newsletter

Consistency is key! The most effective newsletters are those that keep a consistent frequency of sending, meaning those that always send weekly, monthly, quarterly, etc. Sending one newsletter a month and then suddenly sending five in the same week can be confusing to your readers and negatively impact the reception of your message. 

We suggest choosing your own frequency and sticking to it! Of course the occasional extra email is fine, but keep this tip in mind. 

The frequency of your newsletter is completely up to you. The most popular frequency for nonprofits is once a month, but according to Mailchimp, weekly newsletters perform better!

This does not mean all nonprofits should automatically adopt weekly newsletters if it is not the right fit. Sending a newsletter without an important objective would be counterproductive!.

Here is a chart of the different frequencies at which nonprofits send their newsletters (in percentages):

nonprofit-newsletter-frequency
We suggest you take the time to figure out what is right for your nonprofit, as there is no perfect formula. Every database is different!

Another important thing to keep in mind is the time of day you send out your newsletter. We suggest putting yourself in your audience’s shoes. Think about when they would be most likely to open their emails and be receptive to your message.

Breakfast, lunch break, evening commute, weekend... It all depends on who you're talking to and what you are saying. If you are unsure on how to choose the best sending time, here are two simple solutions:

  • Test out a few sending times and see which works best 
  • Just ask! Send out a small survey to your readers and get their opinion

nonprofit-newsletter-subject-line

Tip 4: Perfect Your Subject Line 

Writing a strong subject line is essential when it comes to creating a good newsletter. It is the first thing your audience will see in their mailboxes, so it is important to make a good impression! 

As a nonprofit, you will be happy to know that Mailchimp has found that the average open rate for nonprofits is 26% compared to 6% universally. This means you have a much higher chance of your email being opened, so make your message even more effective with a great subject line. 

These are the most common (and helpful!) tips when creating your subject line:

  • Avoid using the word "newsletter”, it can reduce your opening rate by 18%.
  • Don’t make any false promises! Stay truthful to keep a good reputation with your audience. We also suggest that you avoid anything that sounds too commercial or that could be misinterpreted as an ad.
  • Less is more! Explain the content of your email, but keep it concise. 
  • The widespread use of emojis has become a huge factor in online communication. Using them in your title can attract the eye, so go ahead and give it a try! 

Every mailing list is different, just as every nonprofit is different. Try out different methods to find the best fit for your newsletter.

Keep track of your opening rates, they are a great indicator of what is working best for you.

nonprofit-newsletter-layout

Tip 5: Create an Effective Layout

We suggest that you create a layout that is simple, beautiful, and effective. A well-thought-out layout allows your readers to scan your newsletter quickly. This is important because according to Litmus, the average time spent reading an email in 2016 was only 11.1 seconds!

There are two main trends in the layout of newsletters. The first is to use a very professional look with photos, videos, animations, etc. The other is quite the opposite and resembles a regular email between two people that aims to create a more personal feel. 

You know your audience better than anyone, so naturally it will be up to you to choose what will be best. Our only suggestion is to not fall in between these two trends, as you risk sending an email with a potentially poor layout. 

personalized-nonprofit-newsletter

Tip 6: Personalize Your Newsletter

More and more emailing platforms are offering the use of customizable fields to allow for a more personalized email. We offer this feature at AssoConnect, and we can vouch that it is very effective! 

The idea is pretty simple, with your cleaned and accurate database, you should have access to the first names of your contacts. You can then include a custom field in your newsletter and greet your audience with their own name!

This will take your email from "Dear Member," to "Dear Ashley", which gives a much more personalized feel to your newsletter.

This is becoming more and more common in newsletters today because it works! Your contacts will feel more comfortable and this will increase the chances that they will read your newsletter in more detail. 

nonprofit-newsletter-smartphone

Tip 7: Make Your Newsletter Smartphone and Tablet Friendly 

According to Campaign Monitor, about 53% of emails are opened from a mobile device. This means that you need to create a newsletter that will be simple and effective when being opened on mobile devices like smartphones and tablets. 

If the layout of an email is too complex (more than two columns, text that is too big, etc), the display on mobile devices will be chaotic and difficult to read. That means half of your potential readers would receive a scrambled message!

Of course that will not happen with your newsletter because you can design your newsletter with this in mind! If you take this advice, you will save plenty of time and produce a newsletter that works on all platforms.

If you are wondering where to begin when it comes to creating your newsletter, we suggest you try out AssoConnect free for 30 days. You can check out our email feature and create a beautiful nonprofit newsletter!

Quick tip: Before you send your newsletter, send yourself a test email and open it from your phone. You can of course do this with the AssoConnect software 😀

nonprofit-newsletter-call-to-action

Tip 8: Highlight the Call-to-Action of Your Newsletter

The call-to-action (CTA) is the main button that is included in your newsletter. It should consist of the main objective of your newsletter, for example, a membership campaign, blog article, registration for an event, etc.

Common nonprofit newsletter CTA’s are “make a donation”, “become a member,” and so on. 

The CTA is very important because it helps direct your readers toward your main objective. We suggest you include one in every newsletter!

Here is some information about how to best develop your CTA. Its formation can be broken down into two parts: 

The visual: Your CTA button should be the visual star of your newsletter. Try out a bright color that helps it stand out from the rest of your email!

The context: Your CTA should be concise and should prompt your readers to click it. We suggest that you keep it simple but still make sure your audience understands the concept. 

With the AssoConnect email feature, you can easily create a great CTA! It will look something like this when you are designing your newsletter:

nonprofit-newsletter-call-to-action
Although nonprofits benefit from a higher opening rate than regular emails, the click-through rate for nonprofits is relatively low at 3%. This means on average only 3% of readers are clicking on the CTA in newsletters. 

This is why it is so important to have a clear CTA to highlight it in your newsletter. Let's try to get those numbers up! 

Another tip for increasing the traffic on your CTA is to place multiple buttons in your email that will direct readers to the same link.

nonprofit-newsletter-target-audience

Tip 9: Target Your Audience

A great way to interest your readers and have a successful newsletter is to correctly target your audience. If you have a strong database with various information about your contacts, use it! 

You can group up your contacts based on whatever criteria you find relevant. This way you can send a more personalized email. 

For example:

Your nonprofit works state-wide in Texas, therefore you have contacts all over the state. If you know what city your contacts are in, you can better target your nonprofit's newsletter. 

Let’s say there is an “upcoming events” section of your newsletter. The people in Austin aren’t going to have much use knowing what events are coming up in Dallas, right?

Right! That being said, if you group up your audience, you can send the Austin contacts events happening in Austin, Dallas contacts events happening in Dallas, and so on.

This way your contact may feel more interested in your content and cared for overall

Another example of a way to target your newsletter is to utilize donor history. You can group up previous donors and offer them a “VIP” newsletter which could give them access to exclusive information, invite them to a private event, etc.

Using a CRM software (like AssoConnect) will allow you to have this type of information saved so you can best use it to target your audience. Check out this article for more benefits of using a CRM software for your nonprofit!

nonprofit-newsletter-statistics

Tip 10: Analyze Your Newsletter’s Statistics

If you have already sent out your newsletter, congratulations! How about celebrating with some good old-fashioned statistical analysis? 

There are three important statistics to look at to judge the performance of your newsletter:

The Opening Rate of Your Newsletter

The opening rate is the number of recipients who opened your email compared to how many emails were sent. For example, if you send an email to 10 people and 5 people open your email, your opening rate is 50%.

If you find that your opening rate is not where you would like it to be, we suggest you focus on the subject of your newsletter and make sure your contacts have asked to receive it. These small steps should help build up that percentage. 

The Click-Through Rate of Your Newsletter

The click-through rate is the number of clicks in comparison to the number of emails sent. The click-through rate refers to the number of recipients who have clicked on a link that you have included in your email, like your CTA. 

It is mostly influenced by : 

  • Your audience’s interest in your email (hence the idea of targeted emailing)
  • The clarity of your message and the incentive of your CTA
  • The layout of your newsletter

The click-through rate is generally around 3% for nonprofits. 

While this may seem low, don’t worry! Many of the tips and tricks we have laid out in this article can help you increase your click-through rate.

If you do find yourself with a low click through rate, we suggest you try changing one thing at a time (layout, subject line, what time of day you are sending) to find out where the problem is. 

The Bounce Rates

There are two types of bounces when it comes to emailing: hard bounce and soft bounce. The soft bounce is a temporary error that usually occurs when the recipient has a full mailbox, or when a technical problem has occurred. The hard bounce is a definitive rejection of your message, which almost always occurs because the email address is incorrect or no longer exists. 

The amount of times your message “bounces” will determine your bounce rate. A high hard bounce rate can be harmful to your newsletter as it can negatively impact your reputation. This means that inboxes may automatically register your message as spam. 

If you want to take a deeper looking into email statistics, check out this article

We suggest you clean up your database as much as possible to avoid any hard bounces. Keep your eye on the numbers!

If you find there are a couple email addresses that continue to bounce, it is best to remove them from your mailing list.

You can see the exact statistics of your newsletter using the AssoConnect email feature to improve any future emailing! 

nonprofit-newsletter-templates

Nonprofit Newsletter Template

Let’s say you want to send out a newsletter to all former donors to check in with them and ask to see if they would like to donate again to your nonprofit. 

We created a very basic example of a newsletter promoting a new blog post. This is how it would look being read from a smartphone:  nonprofit-newsletter-templateNotice how there is a CTA (“read the article”) and an option to unsubscribe at the end of the email. 

We hope that these tips will help you create wonderful newsletters for your nonprofit!

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